Operations Manager - First Response Group : Job Details

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We are seeking a seeking an Operations Manager who will form a vital component of our Management system covering the Central belt of Scotland. The Operations Manager provides visionary leadership for the organisation, ensuring high standards of product quality, productivity, and overall efficiency. This role involves overseeing labour management, making key policy decisions, and maintaining stringent quality and safety controls .

• Oversee daily management of employees, addressing employee engagement and relations issues in accordance with company policies and procedures.
• Effectively mobilise new security contracts, ensuring all paperwork is accurately completed.
• Provide coverage for sickness, holidays, and emergency/ad-hoc situations as needed.
• Manage a growing portfolio of client sites, ensuring high standards of service.
• Compile and review Assignment Instructions and Risk Assessments for both new and existing sites.
• Conduct employment reviews to ensure staff performance and development.
• Recruit, interview, train, and coach new staff members.
• Perform site visits, incident reports, and staff welfare checks regularly.
• Liaise closely with the Operations team to ensure seamless operations.
• Promote, maintain, and comply with Health and Safety legislation.
• Complete site key audits and promptly resolve any issues that arise.
• Foster a positive work environment and encourage team collaboration.
• Implement strategies to improve operational efficiency and client satisfaction.

• Valid SIA licence (Security Guarding or Door Supervision)
• People management skills
• Strong operational experience gained in a multi-site or area management role
• Excellent communication and customer service skills
• Flexibility and willingness to work out of office hours
• Full UK driving licence
• Have a 5-year verifiable work history

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.