Operations Manager - Motor Finance - CBC Resourcing Solutions : Job Details

Our client is a well established lender within the motor finance sector, who have an exciting opportunity for an Operations Manager to join their team based in North Manchester.

This is a crucial role in ensuring the efficiency and effectiveness of the customer onboarding journey, contact centre operations and early arrears collection strategy.

We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.

You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.

Key responsibilities

Customer Onboarding

Risk Assessment

Underwriting

Early Arrears Collections

Team Leadership

Performance Management

Quality Assurance

Process Improvement

Customer Experience

KYC and Compliance

Policy Adherence

We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.

You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.