Operations Manager - Retirement Living - Midland Heart : Job Details

Operations Manager - Retirement LivingCity: Birmingham, B15 1LZSalary: £60,606 per annumHours: 35 per weekContract: Permanent

Are you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as anOperations Manager - Retirement Livingand lead the delivery of a high-quality housing management services that meets the needs and aspirations of our Retirement Living customers. You'll oversee the proactive management of our buildings and estates while adopting alandlord-first ethosto address wider housing management issues.

Responsibilities include, but aren't limited to:

• Leading a team ofRegional Managers and a Specialist Accommodation Managerto deliver excellent housing management services that are responsive to the needs of our customers.
• Ensuring that tenant voice influence the services that we deliver and how we deliver them, with a focus on driving positive tenant satisfaction.
• Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges.
• Overseeinghigh-quality estate and communal servicesand building strong relationships with contractors to ensure our buildings remain safe.
• Managing budgets, service charges, and financial performance for your schemes.
• Developing strategies to create balanced,sustainable communities.
• Identifying and mitigating business risks while ensuring compliance with regulatory standards.
• Handling complex tenancy issues, customer complaints, and MP/Councillor enquiries.

What're we looking for?To be successful in this role, you'll have:

• Level 4 Housing Management qualification (or willingness to work towards one).
• Significant experience inleading services for older people or housing management.
• Strong financial acumen, includingbudget management and procurement.
• Knowledgeof housing law, safeguarding, and service delivery best practices.
• Exceptional leadership, decision-making, and problem-solving skills.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).

Who are Midland Heart?We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Applications close at midnight on Monday 3rd March 2025.Assessments are currently scheduled to take place on Tuesday 11th March 2025.

Interested?Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.