Operations service teamleader - Meridian Business Support : Job Details

I have a great opportunity for a Operations Service Team leader to lead a service team and product servicing both in-house and on-site. In this position as a Service Supervisor you will be responsible for the control and delivery of maintenance agreements, scheduling of site engineers, first line customer support and servicing in-house.This is an onsite role at our client's prestigious manufacturing HQ in Coventry.  Some travel between sites and customers may be required therefore a full driving license is required.Benefits:Competitive salaryUp to 25 days Annual leave plus Bank holidaysFree onsite parkingDeath in Service x 3 Annual salaryEarly finish on a FridayGreat place to workResponsibilities

• Oversee and manage all service operations on-site and in-house, ensuring efficiency and productivity
• Develop and implement strategies to meet service goals and objectives
• Monitor and maintain site resources
• Co-ordination with multiple departments
• Co-ordinating with Site Engineers and scheduling site activity
• Ensuring all paperwork and permits are completed prior to site activity
• Planning jobs to client specifications , ensuring all parts and equipment needed for site activity
• Implement and manage Maintenance contracts
• Supporting customers on breakdowns, repairs and servicing requirements

Ideal person

• Proven experience in a similar role
• Strong leadership skills with the ability to inspire and motivate a team
• Working across different teams and understanding a variety of roles and responsibilities
• Proficient in using computer software and applications
• Excellent planning and Orgaisational skills
• Positive an upbeat attitude
• Someone who is self starting and can hit the ground running

Experience and skills

• Experience in a service/repair setting
• Full driving license
• Competent with ERP/MRP software
• Good workig knowledge of MS Excel, Word and outlook and Teams
• Experience of leading a team of onsite engineers
• Proven track record of working in the delivery of high quality customer service

Desirable

• Project Management skills
• Contract Manangement
• Jira and/or Confluence
• Knowledge of safety regulations and procedures (ATEX is desirable)

Interviews are looking to be held wc 24th September so please ensure that you will be available that week before application.