Order Administrator - Huntress : Job Details

Our client are looking for an Order Administrator to join their team on a full-time basis.

We are currently recruiting on behalf of our client, a leading company in their industry, who is looking for a reliable and customer-focused Order Administrator to join their team. This role will involve providing outstanding administrative support while delivering excellent customer service. You'll play a key role in managing orders, resolving issues, and ensuring customers are fully satisfied with their experience.

Job Title: Order Administrator

Location: Winnersh

Estimated Salary: £25,000 - £27,000 per annum

Responsibilities will include, but are not limited to:

• Setting up new customers on the system
• Obtaining and maintaining knowledge of the product ranges
• Actioning customer calls and logging customer interactions within Salesforce
• Answering customer queries
• Promoting products and educating customers on new features where necessary
• Developing key relationships with various external and internal stakeholders
• Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact
• Support the Customer Service Manager with other tasks as required

What we are looking for:

• Strong communication and telephony skills with flexibility to adapt style on an individual basis
• Experienced in a customer service environment
• Ability to work to daily deadlines and multi-tasking capability
• Excellent listening skills
• Ability to manage a large workload under pressure
• Ability to use initiative and prioritise activities
• CRM systems (Salesforce or SAP preferable)
• Enthusiastic and reliable team player

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.