Order Management Administrator - Office Angels : Job Details

Office Angels are currently recruiting for an Order Management Coordinator for our client based in Camberley.

Role: Order Management Coordinator

Location: Camberley - Office Based

Salary: Up to £28,000 per annum

Benefits:

• 26 Days Annual Leave (including Bank Holidays)
• 1 Days Holiday for your Birthday
• £100 Birthday Bonus
• NEST Pension
• Branded Uniform (optional)
• Bonus Based on Achieving KPIs and Company Target

Are you highly organised and meticulous? Do you thrive in a fast-paced manufacturing environment? We have an exciting opportunity for an Order Management Coordinator to join our client's dynamic team in the manufacturing industry.

Responsibilities:

As an Order Management Coordinator, you will play a crucial role in overseeing and managing the entire order process, from stock control to delivery and beyond. Working closely with our client's Key Account Managers, you will ensure seamless order management and exceptional customer service.

Key Responsibilities:

• Directly oversee all aspects of the order management process, including stock control, quotations, delivery, installations, and returns.
• Collaborate with the Key Account Managers to support order management processes and meet customer requirements.
• Work with the UK Branch Operations Manager and Head Office to ensure stock availability.
• Plan the delivery of stock into the UK warehouse in line with customer demands.
• Process customer orders within the agreed Service Level Agreements.
• Resolve invoice and payment issues in collaboration with the Finance department.
• Coordinate with the Shipping department to ensure on-time delivery and prepare shipping documents.
• Ensure timely processing of custom builds and coordinate information dissemination to relevant departments.
• Handle customer inquiries via phone and email, providing excellent support.
• Manage the installation process and organise engineers when required.
• Maintain accurate customer databases and organise relevant documentation.
• Issue tickets for goods returns and provide inventory availability information.
• Create necessary documents to support day-to-day operations.
• Carry out other reasonable duties as required within your capabilities.

The Ideal Candidate:

• Excellent organisational and time management skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Effective communication and interpersonal skills to liaise with various stakeholders.
• Proficient in using SAP & Salesforce.
• Self-motivated and able to work both independently and as part of a team.
• A positive attitude with a passion for providing exceptional customer service.

Join our client's team and contribute to their continued success as an Order Management Coordinator. Apply now and take the next step in your career!

Note: Only shortlisted candidates will be contacted.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.