OTC Quality Support Administrator - Appcast Enterprise : Job Details

Role Responsibilities

• Undertake and review regular order acceptance audit, providing feedback, training and root cause analysis to improve order acceptance first pass yield.
• Manage daily customer master file audit and weekly re-sales audit, providing feedback as necessary to reduce audit errors. 
• Reconcile customer Applications for Payment in line with customer requirements.
• Testing of any changes to ERP relating to order acceptance and billing
• Review order acceptance and billing processes to find ways to become more effective and efficient, train and implement these.
• Managing Docket of Hold and Decision to Bill updates, including updating customer specific special instructions
• Running and distributing reports relating to order acceptance and billing, including credits to be keyed, BIA, Dockets etc.
• To review on a weekly basis the RIF Tolerance Report and investigate any positive or negative tolerances to ensure the billing activity is corrected to remove any tolerances 
• Write, manage, and update customer playbooks for billing requirements
• Maintenance of the Customer Allocation reporting
• Maintenance of customer register for e-billing requirements, increasing volumes to aid processing 
• To ensure compliance of all monitored systems by reviewing CMR, investigate and resolve any liability issues 
• Restricted processing of invoicing for specific accounts bound by contract not to be offshored. (IPSA, Metropolitan Police)

Person Specification

• Computer literate across various ERP systems
• Analytical with regard to data and reporting
• Ability to work in effective teams and work to deadlines
• An Organised and methodical approach to tasks
• A positive person, who looks for opportunity to achieve

Experience

• 2-3 years’ experience in an OTC processing or accounts environment
• Experience of working with complex customer billing requirements
• Organisational understanding and business awareness
• Experience within a busy environment where deadlines are critical

#LI-DD1