Outbound Calling Agent - Juice Recruitment Ltd : Job Details

Outbound Calling Agent

Juice Recruitment Ltd

Job Location : Bristol, UK

Posted on : 14/01/2025 - Valid Till : 25/02/2025

Job Description :

Juice Outbound calling agent JD:

Juice Recruitment is delighted to be partnering with a well-established home shading company in South Bristol, seeking a dedicated and motivated Outbound Contact Centre Agent to join their Telesales team.

This is a full-time, office-based role located at their office in Bedminster.

Key Responsibilities:

  • Achieve key performance indicators (KPIs), including call volume, decision-maker contacts, appointment bookings (quality and quantity), and visited appointments.
  • Maintain awareness of individual performance versus KPIs and targets.
  • Make outbound calls as instructed by Telesales Management and provide inbound phone cover as required.
  • Ensure all allocated calls are completed within defined timeframes and adhere to the correct scripts, incorporating specific promotions.
  • Book appointments following company policies and standards.
  • Accurately and completely enter data into Call Centre Manager and Lead Manager systems.
  • Stay updated on product knowledge, sales policies, scripts, and procedures.
  • Support Telesales Management as needed, providing feedback and ideas to the management team.

You Will Need:

  • Strong communication skills and a professional telephone manner.
  • Ability to work to deadlines and achieve targets.
  • Attention to detail to ensure accurate data entry and appointment scheduling.
  • Flexibility to work weekends and outside standard office hours when required.

Benefits:

  • Competitive pay structure.
  • Full training provided to ensure success in the role.
  • Opportunity to work with a dynamic and supportive team.

If this sounds of interest, please contact the Bristol Juice office.

Salary : 11.44 - 11.5

Apply Now!

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