Outsourcing Senior - Kreston Reeves : Job Details

As part of our supportive team of 12 at Discovery Park, within a broader 16-person team, we’re seeking two experienced and proactive Senior Outsourcing professionals to join us. We are committed to delivering the best client care and ensuring our clients receive exceptional service at every step. In this hybrid role, you will manage client portfolios, process data using Xero and QuickBooks, and oversee junior staff. You’ll be responsible for delivering accurate management reports on time, building strong client relationships, and driving efficiency. We encourage innovation and are open to new software solutions that enhance our processes and support the role.

• Accurately process client data using Xero and QuickBooks, ensuring a high standard of work.
• Oversee and review the work of junior team members, providing guidance and ensuring quality.
• Prepare and review monthly reporting packs for clients.
• Develop and maintain strong relationships with clients both externally and internally and team members, providing exceptional service and clear communication.
• Take ownership of your own client portfolio, managing your workflow and meeting deadlines.
• Provide training and support to junior staff, helping them develop their skills and ensuring their work is up to standard.
• Attend client meetings as needed, supporting clients and understanding their needs to ensure the best possible service.

• AAT qualified or part-qualified (ideally Level 4).
• Strong working knowledge of Xero and QuickBooks is essential.
• Excellent communication skills, both written and verbal, with the ability to build effective relationships with clients and internal teams.
• Previous supervisory experience is advantageous but not required—we offer training and mentorship to help you excel in the role.
• A proactive, responsible approach to managing your workload and client portfolio, consistently delivering results.
• Ability to work within time constraints.

Financial wellbeing - competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.

• Leave - 25.5 days plus bank holidays, holiday buying.
• Mental wellbeing - hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling.
• Physical wellbeing -Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
• Recognition - monthly nominations for financial awards based on culture and values
• Development - we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses.
• Diversity, inclusion and belonging - we operate several family-friendly policies and take proactive steps to create an inclusive environment
• ESG - give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel - other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan.

At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing recruitment. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.

With 200 years of history, we are an award-winning professional services firm with offices in London, Kent and Sussex. We provide a full range of accountancy, business advisory and wealth services, tailored to our clients’ needs.

We guide our clients, colleagues and communities to a brighter future. We help businesses, not for profit organisations, individuals and families with more than just accountancy, business and wealth advice.

Our dedication to providing a personal service is what sets us apart - we get to know you, understand your goals, support and advise you on your journey to help you realise your ambitions.

We’re proud to be B Corp™ certified, demonstrating our commitment to our environmental, social and governance programme which is central to our purpose and vision. We actively encourage all our colleagues to give back to their local communities whenever they can.