PAM Product Engineer - Hargreaves Lansdown plc : Job Details

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

We have an exciting opportunity for an experienced PAM Product Engineer to join the IAM Product Team at HL. The PAM Product Engineer is a specialist role focusing on developing new functionality within our PAM toolkit, maximising product value, collecting end user feedback, and supporting our Tech Leads and the wider team with development or incident resolution as required. This requires a mixture of technical skills, knowledge and experience and interpersonal skills.

What you'll be doing

• Working within the IAM Product team, supporting project work and automation with our IAM and PAM toolkits, primarily CyberArk Privilege Cloud, to include development work and integration with colleague-facing systems.
• Proactively obtain feedback and metrics on products' performance to drive improvements
• Support Major Incident events, feeding into the PIR process and helping to produce the RCA
• Managing tickets logged in ServiceNow and Jira, including Incidents, Changes, Requests and Problems, effectively and to SLA
• Managing Product backlog, prioritising service based on business value
• Helping to deliver the product vision and strategy, collaborating with stakeholders and making sure that technical and non-technical users alike are maximising product functionalities
• Create and maintain accurate system documentation, including change requests, technical and user guides, hardware and software asset and configuration requests
• Helping to deliver our IAM and PAM improvement programmes

About you

• Significant experience in an IAM/PAM or closely equivalent role
• Experience of working in a commercial organisation and liaising with all levels of stakeholder. Additional experience of working in a regulated and listed environment will be supportive to your success in this role.
• Proven experience developing and maintaining PAM toolkits, such as CyberArk Privilege Cloud
• Qualified to a relevant industry standard
• Practical work-based experience across IAM and PAM policy and technology, culture, incident response and risk management
• Be able to evaluate the adequacy of controls, suggest and drive improvement
• An effective and engaging communicator, able to present complex information in simple context, adapting your style to suit your audience
• ITIL certified or have a good awareness of ITIL

Interview process

A two-stage interview process with the first stage using competency questions and the second stage a practical task

Working Schedule

We are looking for a PAM Product Engineer to join our team, based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

*dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.