Part-time Customer Service Executive - Freight Industry - LogisticsRecruit UK : Job Details

My client, a leading global logistics provider, is looking to recruit a part-time Customer Service Executive to join its small, friendly team based in Lichfield. You will be working for a company that has an excellent reputation within the logistics sector, believes in providing outstanding customer service, and values its staff.

ROLE: Customer Service Executive - Freight Forwarding

LOCATION: Lichfield and home working

HOURS OF WORK: Two days per week 9 am - 5.30 pm

BENEFITS:

• Competitive salary
• Free on-site parking
• Flexible working from home option
• 25 days annual leave, rising to 26 days, plus 8 days for public and bank holidays (pro rata)
• Holiday purchase scheme where you can buy/sell up to one week's leave
• Private healthcare after 1 year's service

EXPERIENCE:

• Previous experience within a customer service role
• A people person and strong team player
• Polite, professional manner
• Excellent communication skills
• Administration skills

ADDITIONAL SKILLS THAT WOULD BE ADVANTAGEOUS BUT TRAINING CAN BE PROVIDED

• Preferably previous experience within the freight forwarding sector
• Ideally have knowledge of Customs documentations

ROLE:

• Provide quotations for both Partners and Customers using tariff or Product Support where necessary.
• Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s.
• Building and arranging consignments for both Partners and Customers.
• Understating SOPS and Rate Cards ensuring all additional revenue is captured and service levels are adhered to.
• Maintain effective communication internally and externally.
• Providing performance KPIS as per customer requirements
• Ensure an understanding of customs requirements for both Import and Export shipments, seeking support from our internal departments should it be needed to ensure compliance.
• Check all shipment documentation, including hazardous paperwork, escalate any discrepancies with our onsite DGSA.
• Follow the defined company process for claim handling for all potential claims to either resolution or escalation.Develop existing business through maintaining and improving high levels of service excellence and quality.

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