Parts Advisor - Safer Hand Solutions Ltd : Job Details

Parts Advisor Full time / Permanent £25,000 - £29,00043.25 hours per week Monday to Friday + One Saturday morning per monthOldbury   Our client who are a leader in the commercial vehicle sector are seeking an experienced Parts Advisor to join the team. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training. This role of Parts Advisor is an exciting opportunity to work in a busy and demanding team reporting directly to the General Manager, you will be the primary point of contact for customers seeking parts and accessories for their commercial vehicles. Your role involves assisting customers in identifying the correct parts for their vehicles, providing product information, processing orders, and ensuring customer satisfaction. Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times. Duties to include:

Customer Service:

• Greet customers and provide assistance in person, over the phone, or via email.
• Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations.
• Resolve customer issues and concerns in a professional and timely manner.

Parts Identification and Selection:

• Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles.
• Assist customers in selecting appropriate parts based on their vehicle specifications and requirements.
• Provide information on product availability, pricing, and alternative options as needed.

Order Processing and Inventory Management:

• Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability.
• Coordinate with warehouse staff to ensure timely fulfilment of orders.
• Maintain accurate records of inventory levels and assist in inventory management tasks such as stock replenishment and cycle counting.

Technical Support:

• Provide basic technical assistance to customers regarding the installation and use of parts and accessories.
• Collaborate with service technicians and mechanics to address complex technical inquiries and ensure proper fitment of parts.

Sales and Promotion:

• Upsell additional parts, accessories, or related products to customers based on their needs and preferences.
• Promote special offers, promotions, and new products to drive sales and enhance customer satisfaction.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.

 Desired attributes:

• Previous experience in a similar role, preferably in the automotive or commercial vehicle industry.
• Strong knowledge of commercial vehicle parts and accessories, including familiarity with various makes and models.
• Excellent communication and customer service skills, with the ability to effectively interact with diverse customers.
• Proficiency in using computer systems and software applications for order processing and inventory management.
• Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
• A proactive attitude with a willingness to learn and adapt to new technologies and products.
• Knowledge and experience with the Kerridge system.  

 In addition to this:

• Excellent pension scheme
• Discounted medial insurance.
• Life assurance
• Various discounts
• Wellbeing / mental health support
• Referral scheme
• Excellent holiday allowance
• Great training and career development opportunities
• Performance and recognition awards
• Opportunity to travel for events.

 If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.