Parts Advisor - The Solution Auto : Job Details

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Parts Advisor - Leicester area

PRESTIGE FRANCHISED DEALERSHIP

Our client, the No1 motor trade employer in the country, is looking for recruit an experienced Parts Advisor

Another GREAT opportunity to work with the best, these opportunities don't come along too often

You will be responsible for supporting the Parts Manager & Parts Supervisor in the efficient running of the department including the showroom and goods inward area whilst maintaining effective and accurate communications between customers and the Parts Manger.

Responsibilities of the Parts Advisor:

• As a Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers
• You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
• You will also ensure that the parts stock room is well maintained, and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
• To achieve a level of profitability that meets departmental, branch and company expectations.
• Dealing with customers on a day to day basis whether face to face, phone or email.
• Manage existing customer accounts and build new relationships with customers to increase/develop departmental growth and exceed customer expectations.
• Maintaining all records efficiently and accurately as required, including the preparation of quotations and liaising with the Service department.
• Manage stocks alongside the part manager to maintain correct stock levels and ensure orders are placed in a timely manner.
• Ensure that information is communicated effectively and in a timely fashion to those departments that may be influenced in the service you are providing.
• Ad-hoc duties as required.

Required Experience/Skills:

• Ideally, you will have experience in a similar role within the motor industry and be IT literate.
• High levels of organisation and attention to detail are required for this role.
• Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
• We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
• Knowledge and experience in either the agricultural, automotive or plant machinery industry.
• Can remain calm under pressure.
• Be organized and have the ability to multitask efficiently.
• Proactive and methodical in approach to problem solving.
• Work towards targets and objectives set.
• Able to work alone and on your own initiative.
• Excellent interpersonal and communication skills.
• Excellent Organisational skills and Planning skills.
• Full driving licence is required

Benefits:

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Working hours/days:

Monday to Friday: 8:30am - 5:30pm

Every third Saturday 8:00am - 13:00pm which is part of the salary package.

Salary:

£26,000 basic

£30,000++ OTE and uncapped

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission