Parts Sales Administrator - Reed : Job Details

Temporary Position - 12 months

East Grinstead - Sales Administrator - Monday to Friday 9am to 5pm

Are you a Sales Administrator who enjoys working in a busy, demanding role, handling customer enquiries and processing orders. If so, please read on for details of an exciting opportunity in a global business based in East Grinstead. 

This role is crucial in ensuring that from the initial enquiry through to delivery, all customer needs are met with efficiency and accuracy. The ideal candidate will be proactive, detail-oriented, and possess strong technical and commercial acumen.

• Serve as the first point of contact for employees and customers regarding system/customer issues in the absence of the supervisor.
• Process workshop tickets, order required parts, and adjust stock to fulfil workshop needs.
• Accurately interpret customers’ enquiries both technically and commercially, liaising with the factory for answers when necessary.
• Check and process customers’ orders through to delivery, authorising and checking colleagues’ orders as per internal workflows.
• Ensure timely and accurate parts order processing, including liaising with internal and external suppliers.
• Handle customer returns and raise credit notes as required.
• Maintain first-class customer liaison and fulfil all reasonable customer requests.
• Produce sales invoices promptly and clear purchase invoices efficiently.
• Assist with warehouse duties, including receipting and picking and packing of goods as needed.
• Participate in periodic stock counts and maintain excellent liaison with all internal departments.
• Assist with material requirement planning (MRP) to ensure suitable stock levels.
• Support the Parts Supervisor with forecasting and reporting.
• Train new staff and support with new system processes.
• Conduct reporting and system tidying, and support and place scheduled orders for contracts.

Full training will be provided.

• Strong attention to detail and the ability to manage a wide range of tasks.
• Enthusiastic with strong interpersonal skills and proactive in problem-solving.
• Effective time management and commercial awareness.
• Proficiency in Microsoft Office; system training will be provided.
• Competent in writing business letters and emails with good literacy and numeracy skills.

If you would like to be considered for this role, please apply online now.