PASSENGER SERVICE AGENT X 2 - Heathrow Personnel : Job Details

** NEW IN**

Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers must be flexible to work shifts will involved working weekends

Daily Duties will include:

-Check-In passengers ensuring security compliance and document checks are carried out accurately

-Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquire

-Carry out Passenger Service duties for both arrival and departure flight handling, including

- Offering warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey

-Special Services, arrange meet and greet for VIP’s

-Departure Flight preparation, seat planning

-Arrival Flight preparation and Departure Gate reconciliation Handling

-Host and supervise check-in facility & Staff

-Flight Management

-Monitor flight status to take necessary action including connection flights

-Lost & Found enquires, Baggage Services

This position is a 2 year fixed contract with great potential to become permanent

Benefits

- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)- Discounted private medical cover- Defined Contribution Pension - Group Life cover- Discounts on flights