Passenger Services Agent - Reed : Job Details

Calling all Passenger Services & Airline Customer Service Agents! 

I am recruiting for a Passenger Services Agent for a repeat client in the Heathrow area! My client is a leading airline company, with two vacancies for the right candidates who will ensure that passengers and their luggage safely board the aircraft at the right time while delivering unparalleled customer service. This is a site-based role, working 37.5 hour per week on a rota. The earliest shift start time will be 5am, and the latest shift finish time will be 8pm.

Main Duties: 

• Give passengers a warm welcome and a positive experience as they start or complete their journey
• Carry out Passenger Service duties for both arrival and departure flight handling
• Check-In Passengers - ensuring security compliance and document checks are carried out accurately
• Ticket Desk - collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services - arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival light preparation and Departure Gate reconciliation handling
• Host and supervise check-in facility & Staff
• Flight Management - Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services 

Key Requirements: 

• Strong customer service skills, ideally within the airport or for airlines 
• Previous experience as Ground Handling/Passenger Service Agent, Airline Ticketing Agent, Airline Customer Service Agent or similar 
• Fluent in Japanese (desirable but not essential) 
• Excellent time-management experience with good attention to detail 
• Must be able to read, write and speak fluently in English 
• MUST HAVE THE RIGHT TO WORK IN THE UK WITHOUT SPONSORSHIP

Benefits & Package: 

• 24 days of annual leave (increasing to 25 days in the 2nd year of service) plus bank holidays
• Discounted private medical cover with Aviva
• Pension scheme with Aviva
• Group Life cover
• Discounts on flights
• 2-year fixed term contract with scope to extend (subject to performance)

** PLEASE ONLY APPLY FOR THIS POSITION IF YOU HAVE THE RIGHT TO WORK IN THE UK WITHOUT VISA SPONSORSHIP, THANK YOU **