Pension Admin Support Associate - Davies Talent Solutions : Job Details

We are seeking motivated individuals to join our longstanding client in Edinburgh on an initial 4-month contract as a Pensions Admin Support Associate. While previous experience in this specific role isn't required, we are looking for candidates with a strong background in Financial Services or other regulated sectors, particularly in Complaints Handling, Case Management, or Customer Service. Any experience in Pensions would be a bonus, but it’s not essential.As a Pensions Admin Support Associate, you will be responsible for supporting customers with their pension-related requests, including valuations, contributions, bereavements, and other ad-hoc tasks. This is a fantastic opportunity to develop your skills within a well-established organisation.Key Responsibilities:

• Process customer requests related to pensions, including valuations, contributions, and bereavements.
• Manage cases and handle customer queries professionally.
• Deliver excellent customer service while supporting pension-related processes.
• Perform other ad-hoc administrative tasks as needed.

What We’re Looking For:

• Strong experience in Financial Services or other regulated sectors, particularly in Complaints Handling, Case Management, or Customer Service.
• No prior Pensions experience necessary, but an interest or willingness to learn is ideal.
• Excellent communication skills and attention to detail.
• A proactive, solution-focused approach to customer service.
• Ability to work effectively in an office-based environment.

Details:

• £160 P/D inside IR35 via Umbrella
• Mid-February start date
• 4-month initial contract
• Edinburgh – office-based
• Monday – Friday, core hours