Pension Administration Team Leader - Appcast Enterprise : Job Details

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

BUCK – A 105 – year-old firm that is JUST GETTING STARTED.

Team Leader - Pensions Administration

Location: Home based (Remote) or Regional Buck office – Ipswich, Edinburgh, Manchester or Bristol.

At Buck, we’re focused on helping our clients create a culture of well-being, centered around the evolution of each person’s health, wealth, and career.

Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve.

Not surprisingly, we embrace inventive thinkers, who make original contributions to the team.

We put people first — our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.

Explore your next career move with Buck today!

About Buck:

At Buck, we offer market leading Pensions Administration solutions to a wide portfolio of clients.

We support all defined benefits (DB), benefit contribution (DC), CARE and Hybrid pensions plan designs with compliant and certified forms, letters, notices, and statements.

Our web-based and mobile-first platform provides participants with an enhanced retirement planning and readiness tools, as well as access to pension statements and a comprehensive resource library.

Our integrated administration platform includes case management, document management, and ad-hoc reporting to provide administrative staff with the productivity and efficiency tools they need to get the job done.

We have an excellent opportunity for a Team Leader to join one of our Pensions Outsourcing Practice.

We are looking for a candidate with proven knowledge of Defined Benefits (DB) and/or Defined Contribution (DC) pensions administration (full lifecycle) and a track record driving results within third party administration.

As the Team Leader, you will manage a team of DB and DC administrator supporting primarily occupational pension schemes, in accordance with our client contracts to the required standards and deadlines.

It is important you have previous people management experience, ranging from Senior to Trainee level.

The Team Leader will also be responsible for the delivery of quality standards and service level targets through effective performance management.

The ability to drive continuous improvement and enhance the contribution made by the department to the overall development of the business model is crucial to this role.

Key responsibilities (includes but not limited to):

• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable;
• Providing expert advice solutions to pension’s queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry;
• Accountability for team’s handling of errors and complaints in accordance with agreed process and implementation of remedial action to ensure no reoccurrence;
• Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours;
• Accountability for team's pensioner payrolls, pension increases and responsibility to ensure all team's projects and disclosure requirements are completed by the respective deadlines;
• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes;
• Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary.

• Extensive experience working with different occupational pension schemes - DB, but also DC, CARE or Hybrid schemes;
• Proven knowledge of pensions projects and scheme events will be advantageous;
• Ideally QPA or PMI qualified (but not essential).
• Minimum of 2 years as Principal / Senior Administrator or Deputy team lead.
• Proven experience of occupational pension scheme administration –, quality checking, staff appraisal and mentoring.
• Proven experience carrying out complex manual pension’s calculations.
• The ability to develop a culture of continuous improvement focused on enhancing the end to end customer experience both internal and external to the organisation.
• The ability to inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours.
• Information Technology literate - in the use of Office Systems, e.g. Microsoft Office for word processing, spreadsheets, database and presentations.
• Prove stakeholder / client relationship management experience.
• Good understanding of various codes of professional ethics and standards as promulgated by the PMI.

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.