Pensions Administrator - Reed : Job Details

• Location: Darlington (Hybrid)
• Job Type: Full-time, Permanent 
• Salary: Competitive, dependent on experience

Join our dedicated team as a Pension Administrator, where you will play a crucial role in managing the administration of the Pension Scheme and other third-party clients. This position is ideal for individuals who are customer-focused and excel in a dynamic, fast-paced environment. You will be instrumental in ensuring the smooth operation of pension administration and contributing to our commitment to securing our members’ futures.

• Serve as the first point of contact for pension-related inquiries, providing timely and accurate responses to members and clients.
• Handle various administrative tasks including payroll, bereavements, correspondence, complaints, complex calculations, and data capture related to retirements and transfers.
• Work closely with the Employer Support and Administration Services teams to ensure seamless scheme administration.
• Maintain high standards of communication, interacting professionally and compassionately with members and colleagues via telephone, email, and post.
• Ensure compliance with all regulatory requirements and internal policies.

• Proven experience in pension administration, particularly with defined contributions.
• A minimum of 2 years of relevant pension knowledge.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong commitment to quality and attention to detail.
• Passion for delivering excellent customer service.
• Legal right to work in the UK (Note: This role is not eligible for visa sponsorship).

• 28 days annual leave plus bank holidays.
• Generous annual bonus plan.
• Membership of the Railways Pension Scheme with a pension for life and a lump sum upon retirement.
• 4x Life Assurance cover.
• Private Medical Insurance.
• Employee assistance programme.
• Health cash plan.
• Eye care vouchers and flu vaccination.