Pensions Team Manager Fixed Term Contract - Equiniti : Job Details

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

This is a fantastic opportunity for a candidate with previous management experience or a current Senior Pensions Administrator ready to take that next step up. This role will be a hybrid role working from home 2 days a week and at our Crawley office 3 days a week.

Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of EQ. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.

EQ is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.

Purpose of role

To guide, develop and motivate your team to achieve all performance measures, both as an individual and as a team. Support a culture where your teams are full of pride and passion for what they do.

Create an environment which is well structured and supportive, ensuring they have the knowledge, skills and ongoing opportunities to develop.

Take ownership of tasks and decision making, identify prospects for continuous improvement within their area of control and the wider Pension Operations.

Support full succession and resource planning to meet all departmental requirements and needs.

Main Tasks and Responsibilities

• Control, review and monitor all service standards and activities to ensure they are being met, to the required quality standards identifying resources to achieve this.
• Through the use of planning software ensure the team is resourced effectively to enable consistent planning and performance management sharing shortages or latent capacity.
• Use the Performance Management framework to undertake regular one to ones, appraisals, quality and activity feedback and drive training and development.
• Know your customer and be engaged with stakeholder responsible for the client relationship.
• To guide, coach, develop and motivate your team using the tools and resources available.
• Set key clear Key Performance Indicators (KPI) and objectives to ensure individual engagement and contribution to the team goal.
• Communicate effectively with your teams, peers and the wider group, including the use of daily huddles.
• Complete the recruitment process from raising the vacancy to on-boarding to meet the teams resourcing requirements.
• Ensure all processes are regularly reviewed, continually improved and the procedure notes are kept updated to reflect the process, adhering to regulatory and legislative requirements.
• Ensure all compliance monitoring and audit actions are completed to the required standards and within the target date.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Previous experience of being a Team Manager.
• Previous experience and a good understanding of working within a Pensions or Financial Services role.
• Previous experience of producing information and documents to a high standard of presentation with a high level of accuracy
• Be able to identify training needs and provide development plans and coaching to support. driving process improvements within your team
• Be able to demonstrate effective interpersonal skills, develop and sustain relationships with a wide range of individuals and within groups.
• Have experience in using Microsoft Word, Excel and Outlook.
• Be able to drive process improvements within your team and recognise opportunities for Continuous Improvement

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development - Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks