People Coordinator - Welcome Break : Job Details

People Coordinator

Welcome Break, Head Office, Newport Pagnell, MK16 9EZ

£24,000pa plus bonus

Key Information

• The successful candidate will be supported to complete a Level 3 CIPD through an apprenticeship.
• This role is 40 hours over 5 days per week, with 4 days in the office at Newport Pagnell.
• The first stage interview will be an Assessment Centre in a group setting.

What does the role involve?

As a People (HR) Coordinator, you'll be part of our People team. You will support a combination of operations regions and head office departments to:

• Provide administration support for resourcing to both operations and Head Office, including the placing of and checking requisitions, reviewing candidate pipeline’s and provide the feedback to the hiring managers regarding the management of requisitions, resourcing candidates on external platforms (such as Indeed, LinkedIn and Reed), contacting candidates and discussing roles with them, and responding to resourcing queries on Zendesk.
• Provide administration support to the People Business Partners, including but not limited to Right to work management, Occupational Health administration, policy support, management of the Zendesk system highlighting to the relevant PBP when they have an ER case that needs to be managed. You will be responsible for driving and supporting the timely conclusion of Zendesk admin queries, you will identify issues and trends, and feed these back to the People Business Partners, so that we can support a preventative culture to policy questions.

Responsibilities:

• Be familiar with our People Policies and our lunar and weekly contracts ensuring consistency and accuracy.
• Respond to all queries in a timely way adhering to the SLA.
• Manage the right to work reminders for the sites within your regions ensuring visas are updated in a timely manner or appropriate action is taken.

ER administration support

• Effectively use the ER reporting framework (Zendesk), keeping copies of all relevant paperwork and providing reports to the People Business Partners.
• Develop an SLA for time frame for responses for ER cases, introduce and manage help desk and calls in line with the SLA.
• Work closely with the Head of People, People Business Partners to establish and report on themes and trends, issue resolution and approach to preventative action in a complex business.
• Escalate serious/ high risk cases to the relevant People Business Partner, including Right to work checks that will expire within the next 2 weeks.
• Monthly Trust ID checking and reporting.

Benefits

• Update Member queries, new members and closed account queries and Cycle to work approvals.

Training and Development

• Highlight Managers who need to be coached face to face by the People Business Partner.
• Develop and promote the use of Journey (particularly documents) as a self-help stage for all Managers.

Administration, reporting, process and projects

• Drive queries and administration.
• Occupational Health administration, liaise and advise sites regarding OH referrals, including gaining authorisation and requesting reports.
• Provide monthly reports to PBP and sites regarding Right to work, NMW, to ensure compliance.
• Working with the People Data Insights Analyst complete the regional presentations for the People Business Partners in a timely manner.
• Forwarding Zendesk queries to the relevant person, payroll, pensions or IT.

Resourcing support

• Provide excellent support to the Sites / Head Office, to ensure resourcing administration support is provided.
• Raise requisitions ensuring that all job requisitions are uploaded in a timely manner.
• Liaise with the sites with multiple adverts to ensure that the adverts are placed effectively.
• Review live recruitment ads and liaise with the recruiting line managers to ensure all candidates are being processed correctly and in a timely manner.
• Liaise with the People Business Partners / Regional Operations Directors to arrange interviews for management.
• Administration of the psychometric tests.
• Review adverts and ensure the candidates receive the appropriate communication.
• Analyse Resourcing data, such as turnover, retention, new hires, etc, to produce management information to inform and influence the relevant People Business Partners
• Support seasonal recruitment – primarily Admin work to be faster / more efficient

What's in it for me?

• Free lunch options including sandwiches and salads available at the office.
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts - savings at hundreds of retailers
• Holiday entitlement that increases with service
• Cycle to work scheme
• Free onsite parking
• Level 3 CIPD apprenticeship

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniform, everyone works for Welcome Break.

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