People Helpdesk Advisor - Macildowie Recruitment and Retention : Job Details

People Helpdesk Advisor - Coventry (Office-based)Hours: Monday to Friday, flexible shifts between 8am - 6pm

Are you passionate about people and enjoy supporting your colleagues? Our client is currently seeking People Helpdesk Advisors to join their growing team! This is an exciting opportunity to contribute to a dynamic and expanding business, providing key support to employees across the organisation.

The opportunity:

As a People Helpdesk advisor, you will be the first point of contact for all colleagues contacting the People Service team. Providing timely, effective, professional advice or direct calls to subject matter experts when required.

The role:

Be the first point of contact for employees, providing professional advice and support via phone or email.Handle HR queries, from employment documentation to right-to-work checks, escalating complex issues as needed.Maintain accurate records, update tracking systems, and provide regular reports on your activity.Collaborate with team members to ensure HR best practices and excellent colleague experience.Maintain confidentiality and professionalism, handling sensitive information with care.Take part in HR administrative tasks and contribute to wider HR projects.

The candidate:

• A service-oriented mindset with a proactive approach to solving problems.
• Strong organisational skills, able to manage multiple cases with attention to detail.
• Excellent communication skills, both verbal and written.
• Experience handling queries across multiple channels (in-person, phone, email).
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and experience with HR systems like ServiceNow/Workday (preferred).
• Generalist HR experience or recruitment admin experience
• Knowledge of GDPR and data privacy compliance.

Why you'll love working with our Client:

• Competitive Salary & Benefits: up to 28k plus generous staff discounts.
• Holidays - Start on 34 days
• Supportive Team Environment: Your contributions are valued and recognised.
• Career Growth: Opportunities to enhance your skills and grow within the organisation.
• Flexible Working: Choose a schedule that works for you (8am-4pm, 9am-5pm, or 10am-6pm)

If you're ready to join a company that celebrates diversity, values its employees, and is committed to growth, we'd love to hear from you! Apply Today!

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.