People Relations Lead - The Medical Protection Society Limited : Job Details

• Up to 15% discretionary annual bonus

• Annual performance-related pay review

• 11% pension contribution (3% from you, 8% from us - optional additional matched 3% contributions, e.g. 6% from you, 11% from us)

• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)

• Private Family Medical Cover

• Career development and progression opportunities

• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)

• A culture that promotes inclusivity, wellbeing and rewards hard work

• Car Salary Sacrifice scheme

• Healthcare cash plan

• 6x salary death in service

• A personal GP service enabling you to get a video consultation with a NHS-registered private GP

• Employee Assistance Programme

• A range of shopping discounts from major high-street retailers

We are currently seeking an experienced People Relations Lead to oversee our global People Operations department and lead a team of dedicated people relations specialists. This key team leadership role is responsible for ensuring compliance with local labour laws across all regions, fostering a positive and inclusive workplace culture, and delivering a high-quality colleague experience.

The successful candidate will provide expert guidance on the consistent application of people policies and practices, proactively monitor legislative changes, and ensure timely adaptation across the organisation. Acting as a critical liaison between the People Relations team and key stakeholders, you will help navigate complex employee relations issues, maintain essential processes and toolkits, and use data insights to inform decision-making.

This role will support the Head of People Operations with a range of activities, including risk management, budget oversight, audit preparation, and supplier coordination. As a key cultural ambassador, you will champion colleague self-service, a digital-first approach, effective risk management, and manager capability-building.

Collaboration is central to this position, working closely with colleagues across People Services, Talent Acquisition, and People Data Insights to ensure a seamless and impactful people experience throughout the employee lifecycle.

As our new People Relations Lead, you will also:

• Manage the People Relations Specialist team and ensure they are delivering best-in-class advice, guidance, coaching and mediation
• Act as the main custodian and technical lead of the people policy & guidance suite which includes all People Relations-related policies, procedures, templates and guidance
• Ensure people policies and procedures are aligned with the organisational culture, values and behaviours and are compliant with local labour laws at all times
• Continuously develop and improve the utilisation of data in the People Relations space including case tracking, trend analysis and hot spot identification to inform business decisions and action planning
• Contribute to the overall MPS member experience ensuring that people policies and guidance are designed to best serve our membership
• Promote a positive colleague experience and champion a community environment which enables the diversity agenda, wellbeing of our colleagues and builds our reputation in the marketplace as an employer of choice

We are looking for:

• Demonstrated extensive experience working within a high-performing, fast-paced People teams, ideally in a People Operations capacity, with a strong track record of delivering scalable, efficient people solutions.
• Proven ability to build, lead, and develop a high-performing employee relations team, fostering a culture of collaboration, accountability, and consistent service delivery across diverse geographies.
• Deep expertise in employee relations, including the end-to-end design, implementation, and maintenance of policies, advisory frameworks, and governance structures that align with best practice and legal compliance.
• Strong experience in planning and prioritising continuous improvement initiatives, using data-driven insights and stakeholder collaboration to optimise processes and enhance the overall people experience.

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.