People Services Coordinator - QA : Job Details

The Role: Junior Human Resource Administrator (HR)Location: Slough, Hybrid working (2 days in the office) SL1 4DXContract - Permanent - Full-time 37.5 hours per weekCompetitive salary with excellent benefits

Are you a customer-oriented junior administrator eager to transition into HR, or perhaps a junior or apprentice HR administrator seeking a dynamic and engaging team? We have an excellent opportunity for you; continue reading and apply today!

In this role, you will receive training to manage various aspects of the HR administration lifecycle. As a Junior HR Administrator, you will represent the People Operations team to our employees.

As a People Team Coordinator, your essential support will aid the HR department in daily operations, encompassing a variety of administrative tasks such as maintaining employee records, coordinating recruitment efforts, and fostering employee engagement initiatives. The ideal candidate will be organized, detail-oriented, and passionate about cultivating a positive and inclusive workplace culture.

You will play a crucial role in supporting employees during significant moments in their career journey, serving as their primary contact and delivering high-quality, customer-focused HR support while continuously seeking improvements. Your responsibilities will include managing incoming calls, emails, and processing various operational tasks, from creating employment contracts and job change letters to overseeing background checks and managing referencing and probation processes, all in accordance with our SLAs.

A 'day in the life’ of a People services coordinator

• Working within the People Services team, you will be the first point of contact for HR related queries.
• Ensuring you provide a first class administrative service focusing on the employee life cycle.
• Contribute to the effective working of People Services team to ensure seamless service line delivery.
• Raise issues as appropriate and contribute to ongoing process development and improvement of the People Services function.
• Ensure that a systematic and accurate electronic filing system and record keeping procedure is followed by all in the department.
• Provide support to the People Services team by acting as a first point of contact for all customers both internal or external via telephone or email.

About you

• Proven experience of working within a busy team environment.
• Experience of working in a varied and fast paced administration function.
• Experience of delivering high quality customer service.
• Experience of working with a database.Basic knowledge of HR and/or recruitment best practice and processes.
• Current working knowledge of the Data Protection Act.
• Working knowledge of an HR System.
• IT literate and proficient in the use of Microsoft Office.

What We'll Do For You!

Down time

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we’ll help with finance matters

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.