People Services Hub Manager - Pertemps SSDC - DDT : Job Details

People Services Hub Manager - Fixed Term until July 2026The People Services Hub Manager will lead the HR support and administration teams, delivering a colleague-centric service for all staff. Reporting to the Senior Operations Manager, this role involves managing first-line people support, enhancing team performance, and driving service efficiency through process improvement, technology use, and best practices.Key Responsibilities:

• Lead and develop Team Managers, fostering a skilled and engaged team.
• Oversee daily service delivery to meet SLAs, KPIs, and compliance standards.
• Manage resource planning, workload allocation, and minimise absence/attrition.
• Collaborate on process documentation and HR system updates with People Hub and Stakeholders.
• Act as a point of escalation for complex issues, ensuring balanced risk management.
• Promote user-centric service delivery and integrate feedback for continuous improvement.
• Ensure data integrity in line with GDPR standards and support performance analysis.

Skills & Experience:

• Proven experience managing HR Shared Services or Operational teams.
• Strong leadership skills with a focus on team development.
• Skilled in performance management, resource planning, and service optimisation.
• Proficient in process design with a focus on automation and self-service.
• Analytical skills to interpret performance data for continuous improvement.