People Services Process Expert - Holland & Barrett International Limited : Job Details

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

The Role

In this role, you'll be at the forefront of designing, documenting, and optimising HR processes to ensure efficiency, compliance, and alignment with our business needs. Leverage digital tools and AI to drive process improvements and elevate service delivery across our HR team.

Key Responsibilities:

• Design, document, and maintain HR processes that align with best practices.
• Identify and implement continuous improvements using AI and data analytics.
• Provide training and guidance to the HR team on processes and compliance standards.
• Ensure all HR processes comply with GDPR, employment laws, and company policies.
• Regularly conduct audits, addressing and resolving compliance gaps.
• Monitor and proactively resolve process performance issues, enhancing service quality.
• Collaborate with HR leaders, IT, and external vendors to create scalable solutions.
• Drive digital transformation efforts to automate tasks and support data-driven decision-making.

Location: Based in Nuneaton, this is a hybrid role with a requirement to be in the office 2 days per week.

The Person

• Extensive understanding of HR processes, policies, and GDPR compliance.
• Expertise in process documentation, analysis, and improvement methodologies.
• Proficient in using digital tools, AI applications, and automation for HR.
• Strong analytical thinking and problem-solving abilities.
• Skilled in project management, with high attention to detail.
• Excellent communication and training skills, simplifying complex processes.
• Significant experience in HR, with a proven record in process management and digital solutions.
• Lean Six Sigma Greenbelt qualification (desirable).

What we offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). 

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