Performance Coach - Reed.co.uk : Job Details

Reed Business School is looking for a Performance Coach to join their team in the Cotswolds.

Overview

As a Performance Coach, you will support, motivate, and coach learners throughout their apprenticeship programme. Your goal is to ensure students' occupational competency and timely completion of all programme components in accordance with awarding organisations, ESFA, and Ofsted requirements. You will monitor and review learners' progress, provide programme and learning advice, and ensure all required documentation is completed to the correct standard and within agreed timelines.

Key Responsibilities:

End to end programme support

• Conduct the initial assessments and competency skill scans with learners and line managers as part of the eligibility and onboarding process.
• Agree a suitable learning route incl. plan start and end date, training plan adjustments and support requirements.
• Support, motivate, and coach learners.
• Plan and perform regular progress reviews (remotely and face-to-face at the employer's location).
• Provide guidance on identifying further opportunities for skill and behaviour development.
• Provide pastoral care and ad-hoc coaching support to students.
• Provide quality and timely feedback on learners' submitted reflective work
• Prepare learners for EPA and ensure they meet the required standard for Gateway.
• Act as a point of contact for all programme queries from students and employers.

Monitoring & Supporting Performance

• Proactively facilitate the support students need to achieve and progress at the required rate.
• Regularly review attendance, in-course and exam results, off-the-job learning quality and compliance to identify struggling apprentices.
• Use an agreed academic risk register tracking process to monitor, support and escalate student progress in need of further attention.
• Understand and support apprenticeship retention, completion, and achievement targets.
• Ensure delivery against Key Performance Indicators.

Documentation & Administration

• Work with apprentices and employers to document evidence of progress using our Eportfolio system and in-house tracking systems.
• Support the ongoing administration of the apprenticeship programme.
• Complete all required documentation to the correct standard and within agreed timelines.

Other responsibilities

• Understand safeguarding duties and ensure all learners are safe, aware of prevent and safeguarding, and undertake relevant safeguarding and prevent activities.
• Work with the safeguarding team to coordinate joined-up actions as well as signpost learners where required.
• Work with the Lead Performance Coach and Apprenticeship Quality Manager to implement new processes and approaches to enhance the quality of on-programme support.
• Engage in continuous personal and professional development, including relevant training and development activities.
• Develop learning support and coaching materials and share best practices, collaborating with other coaches to ensure consistency and quality across the programme
• Ensure and promote the personal health, safety, and wellbeing of staff and students.

Personal Attributes:

• Proactive, resilient, and ready to take on any task.
• Customer-focused, driven to ensure learner satisfaction.
• Strong desire and capability to learn new skills and technologies.
• Confident and professional, representing the school to employers and apprentices.
• Willingness to travel to employer sites to meet apprentices and their line managers.

Experience:

• Experience in workplace, academic or apprenticeship one to one coaching.
• Experience in assessing and marking student/apprenticeship work.
• Experience in providing a service to external clients.
• Experience working in an office environment with several work-based deadlines.
• Strong working knowledge of Microsoft Office packages, specifically Outlook, Word, PowerPoint and Excel.

Qualifications and Skills - Essential:

• Ability to prioritise effectively and juggle several tasks simultaneously.
• Ability to manage own workload.
• Excellent organisational skills to meet deadlines.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to inspire, influence, and motivate, with an enthusiasm for learning.
• Ability to foster strong relationships with both learners and key stakeholders.

Qualifications and Skills - Desirable:

• Professional coaching qualification or accreditation from a relevant coaching body.
• Understanding of the accountancy sector/qualifications (AAT, ACCA, CIMA, ICAEW).
• Established apprenticeship understanding and knowledge.
• Responsibility for following an apprentice through their 'apprenticeship journey,' providing support and guidance to ensure they stay on track to achieve the best outcome.

The successful candidate will be required to undergo a DBS check.

Benefits

• 25 days annual leave plus bank holidays
• Paid time off to move home
• Contributory pension scheme
• Enhanced family leave benefits
• Insurance benefits including life assurance
• Discount scheme including gyms and popular retailers
• Range of wellbeing and mental health support avenues