Personal Assistant/ Receptionist - Fletchers Solicitors : Job Details

Personal Assistant/ Receptionist

Location: Manchester

Join Our Team as a Personal Assistant/Receptionist at Fletcher Solicitor!

Are you an organised and proactive professional with a flair for exceptional customer service? Fletcher Solicitor, a lively and growing legal firm in the heart of Manchester, is looking for a dynamic Personal Assistant/Receptionist to be the welcoming face of our office. In this crucial role, you’ll be the first point of contact for clients and visitors, providing essential administrative support and ensuring smooth office operations.

If you're someone who thrives in a fast-paced environment, excels at multitasking, and loves to make a positive impact, we'd love to meet you! Join us in providing outstanding service and be part of a team that values your skills and ambition.

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In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards? for winning nominees

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About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities:

Personal Assistant:

?The successful candidate role will be to create and maintain a well organised and structured environment in which directors can be highly effective. ?

• Optimise directors /teams time via skilled, proactive diary and logistical management. ?
• ?Represent Fletchers positively with external support teams (e.g. at owners, advisers etc.) and manage external meetings where appropriate
• Ensure meetings and events are thoughtfully planned and designed to maximise efficiency of directors time and to ensure they align to our business needs. ?
• Support the preparation of materials for key meetings, and attend management meetings and make notes, take minutes, or record actions, as appropriate
• Assist the leadership team to thoughtfully respond to significant events in our colleagues lives.
• Provide general administrative support to the leadership team

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Reception Support:

Support the 'Front of House Manager’ with maintaining effective Front of House Service Delivery across the FSG Estate.

• General housekeeping and office maintenance - stock checking, restocking the kitchen throughout the day - cans, juice, tea, coffee, sugar, biscuits, kitchen rolls, hand wash, washing up liquid etc. Checking dates on milk, checking we have enough milk in the fridge, picking up extra when required.
• Keeping the office clean and tidy throughout the day. Washing up, wiping down worktops and surface areas in the kitchen and break out area, straightening up worktop items and chairs.
• Keeping the meeting rooms clean and tidy throughout the day. Checking they are stocked
• Facilities support, deliveries - Checking, unpacking and putting them away. Making space in the office for stock items received. Updating the order spreadsheet to confirm goods received. Reporting any missing items to supplier,
• Meeting Rooms Bookings - Setting up meeting rooms and clearing them after use. Organising lunches and laying them out.
• Dealing with visitors to the office
• Collect Post from Ground Floor Reception/ Distributing internal and external post/ organising parcel force

Essential Skills and Experience:

• Strong administrative and organisational skills, ideally gained in PA/EA role
• Excellent, effective communication and people skills with the ability to recognise and manage sensitive situations appropriately
• Ability to work independently and to prioritise and manage a workload which requires supporting several executives with different needs at different times
• Excellent Microsoft Office (specifically Word, Excel, PowerPoint and Outlook) skills
• Ability to record and write accurate, concise minutes and notes of meetings
• Demonstrable problem-solving skills

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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