Planner - Costa Coffee : Job Details

Planner – Fixed Term Contract (12 months)

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We have a great opportunity for a Planner to join our fast-paced planning environment in a pivotal role that impacts the performance of our business. You’ll be highly organised and be responsible for planning the work for our field service teams, so that collectively we can keep that wonderful coffee flowing.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Planner, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perkshere: https://costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Planner is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Working as part of an amazing team who are responsible for the day-to-day planning of Costa Express field teams, ensuring all work is planned based on agreed business priorities
• Planning ahead – taking a medium to long term view of field workload is essential to ensure you capitalise on any opportunities as well as highlighting challenges ahead
• Ensuring all Express machines receive planned maintenance visits in line with machine specific requirements
• Driving machine installation success through pro-active communication with Customer and Contractors as part of the installation journey
• Clear and regular communication with internal stakeholders, to include Engineers, Brand Excellence Coaches, Express Sales team and Service Team Management

Who you are

It’s your unique ingredients we’re interested in:

• Proven experience in a planning role using either manual planning or optimised scheduling software
• Logical thinking and problem-solving skills – you’ll be faced with different planning decisions every day. How you approach these decisions will strongly influence and impact the performance of the teams you plan for
• The ability to communicate effectively and influence at all levels.
• Strong understanding of MS Excel, with the confidence to pick up new reporting quickly
• Proven understanding of complex operational processes and the ability to multitask
• High attention to detail – essential with so many manual processes across the team
• Stakeholder management with the ability to work across multiple teams.

Location – Hybrid with the expectation to attend Loudwater a minimum of twice a week

For any reasonable adjustments and general queries, please get in touch with