Platform Infrastructure Manager - Travel Counsellors : Job Details

Are you looking for a role that combines people management and technical tasks?

This Platform Infrastructure Manager role is a combination of managerial duties and a hands-on technical role in a hybrid, multi-cloud environment with a mix of project-based work alongside infrastructure support and escalations.

This is a crucial role and requires both strong technical and interpersonal skills, as there will be a requirement to manage projects and communication to ensure that key tasks are delivered.

The Platform Infrastructure Manager is responsible for managing three engineers within the Platform Infrastructure team and a DBA, as well as mentoring the non-lead engineers to assist/fulfil any skill gaps, including team development and ensuring efficient use of resources in the support and maintenance of the global infrastructure.

Reporting to the Head of Platform Operations, the role will require leadership of the Platform Infrastructure Team and collaboration with the wider tech function in order to realise secure, available, and performant core infrastructure, as well as providing transfer of knowledge between other tech teams where applicable.

• Lead the Infrastructure Team and critical infrastructure projects and develop staff.
• Assist the Head of Platform Operations on platform strategy.
• Build rapport with other tech teams and work with them to drive improvements, assisting in a structured knowledge transfer, documenting infrastructure and key processes, and seeking to improve and optimise processes through automation.
• Provide technical support and maintenance for the core global infrastructure and ensure infrastructure observability.
• Manage tickets and own and resolve escalations.
• Manage relationships and expectations with stakeholders.

• A competitive basic salary + annual company bonus
• Flexible hybrid working model
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

• Prior experience in a similar infrastructure management position
• Experience working with cloud technologies and systems, including Azure, AWS, and authentication (SSO, SAML, Entra Connect, etc.)
• Solid background in Networking (LAN, WAN, DNS, DHCP, VPN, TCP/IP, and others)
• Operating systems - Linux (Redhat, Ubuntu), Windows Server (2016-2022), IIS, SQL Server
• Experience with Active Directory services
• Understanding and knowledge of Infrastructure as Code (IaC)

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we've been changing lives as the UK's leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our support offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (2023-2024), and the Queen's Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we're looking for outstanding individuals to join our expanding head office team and help us continue to thrive.