Plumbing Trade Counter Assistant - Cottrell Moore Ltd : Job Details

Plumbing & Heating Trade Counter Assistant

This is an exciting opportunity to join a family-owned builders’ merchant as they open a new Tottenham store in March 2025.

As a Plumbing & Heating Trade Counter Assistant, you will be the first point of contact for customers, providing expert advice, processing transactions, and ensuring the smooth operation of the trade counter.

Requirements:

• Working 48.5 hours per week, shifts between 6am-5pm Monday to Friday, and alternate weekends.
• Solid understanding of plumbing materials.
• Good interpersonal skills, confident and able to approach customers.
• Ability to work effectively as part of a busy team.
• The ability to prioritise responsibilities under pressure and be self-motivated.

Benefits:

• Annual salary £28,000-32,000 - depending on experience
• Pension Scheme
• Group Life Assurance
• Staff Discount
• Discounts on top brands, online stores, events, and attractions
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 20 Days Annual Leave plus Bank Holidays
• Birthday Day Off

Responsibilities:

• Assist customers with plumbing product inquiries and provide expert advice.
• Process orders accurately, handle invoicing, and manage payments efficiently.
• Replenish stock on the shop floor and participate in regular stock counts.
• Assist with deliveries to and from the store.
• Handle telephone inquiries effectively, maintaining clear communication with customers and colleagues.
• Respond positively and promptly to customer needs.