PLUS Technician - Ageas Insurance Limited : Job Details

Job Title:  PLUS TechnicianContract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £23,500 - £27,250Location: Eastleigh, Bournemouth, Gloucester or Remote (with occasional site visits)PLUS Technician: A new exciting opportunity has arisen for a (Personal Lines) Underwriting Service Technician.

The Personal Lines Underwriting Service Technician will carry out day to day processing and offer excellent customer service to our brokers via their chosen method of communication. The role will be a predominately telephone based with additional daily administration duties. Handling motor and household business in line with the Company’s agreed service standards.

The Personal Lines Underwriting Technician will work as part of a wider team helping to deliver a personalised support service to our brokers and other internal departments. Full training will be provided on one-to-one bases, plus referral support is always available via your Team Leader and Scheme Underwriters. You will have an agreed underwriting authority to enable appropriate action, decision making and/or problem solving to be taken on individual cases.

 Main Responsibilities as PLUS Technician:

•   To service new and existing business within Company policy and guidelines ensuring that required standards of customer service are maintained.
• Reviewing policy terms and conditions, the imposition of excesses or declinature of business and discussing reasons for change with the Intermediaries.
• Liaising with accounts department as necessary to resolve queries
• Dealing with referrals from Claims department on policy wording and cover particularly in resolving disputes on interpretation and or application of policy terms and conditions.
• Providing advice and technical guidance to Intermediaries on Personal Lines insurance issues
• Onboarding, general support and occasional call monitoring newer team members

Skills and experience you need as PLUS Technician:

·        Knowledge of Insurance Principles & Practices, and experience of the underwriting processes and an understanding of working practices would be desirable

·        Good communication skills are required to be able to resolve queries and complaints negotiate premiums/nonstandard quotations and develop successful working relationships.

·        Good standard of education required.

·        The jobholder will be sufficiently numerate to be able to calculate premiums and check quotations

·        Knowledge of Word and Excel is desirable

·        Experience in the general insurance industry

·        Experience in managing heavy workload and working to deadlines

Here are some of the benefits you can enjoy within the PLUS Technician role based in any UK office: 

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them – Partner Life Assurance and Critical Illness cover

Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:We’re one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Employer, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. 

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full