Porsche Reservations Advisor - Sytner Group : Job Details

About the role An exciting opportunity has arisen for a Porsche Reservations Advisor to develop our growing Customer Contact Centre within the Specialist division.

The role will be situated primarily at our office within Porsche Centre Leicester.

Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our Porsche vehicles. Therefore maintaining up-to-date knowledge of our products and services is an important feature of the role.

Every query must be handled with care and precision, answering customer inquiries, resolving issues, and providing accurate information whilst being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment.

The ability to record and manage customer data efficiently in our system, work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.

This is a fulltime position- 37.5 hours a week on a rota basis with shift patterns of 8:00-16:30 and 9:30-18:00 Monday to Friday. You will also be required to work Saturdays 8:30-12:30 on a rota basis as per the business needs.

About you Previous experience within a Contact Centre environment would be of benefit but is not essential as full training will be provided.

We are looking for someone who is committed to providing excellent service to our customers who have high expectations by utilising verbal communication and listening skills.

You should be able to work well under pressure in a very busy and ever-changing environment and be adaptable to business requirements using strong problem-solving abilities and attention to detail.

You must have a positive outlook and a solid track record in terms of reliability and attendance.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.