Portfolio Quality Manager - Appcastenterprise : Job Details

Join us as a Portfolio Quality Manager

• Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
• The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
• Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity

What you'll do

You’re joining a team that’s passionate about the customer vision and innovating all aspects of our customers’ day to day needs. Aligned to our ‘Manage My Money’ customer goal, you’ll be working with your colleagues to deliver the technology strategic roadmap, while ensuring the right balance between our business goals and building future technology, at the right cost.

In this key role, you’ll be making sure that only well designed and built quality management work packages  at a portfolio level are created and executed. You’ll aim to get it right first time for our customers through innovative service and solutions, using automation as an accelerator and working closely with stakeholders in an Agile and collaborative environment.

You’ll have many dependent teams and independent platform forms that need to be managed effectively to create, execute, end to end test and quality plan. We’ll also look to you to produce comprehensive and robust quality strategies and detailed quality test plans, enabling the continual flow of work packages across the domain, platform value stream or programme.

Additionally, you’ll be:

• Leading and managing the quality strategy, plan and execution results of multiple feature teams, often concurrently
• Understanding the customer and human centric designs and driving the quality of the teams’ work to constantly improve the solutions and enhance customer experiences
• Taking accountability for all aspects of quality across both run and change, and business as usual activity within the assigned platform or domain
• Overseeing the output quality from all testing phases owned and making sure it meets the requirements of each quality test strategy
• Making sure defects are detected and prioritised, based on impact, and resolved at the earliest possible moment and before the last responsible moment
• Undertaking end-to-end test management including planning, risk, issue, dependency management, lessons learnt and governance
• Organising the teams into separate groups and assigning roles that lead to the efficient completion of project test activities

The skills you'll need

We’re looking for someone with strong knowledge and understanding of quality standards, quality best practices, and our risk and controls framework. You’ll also need high levels of knowledge and demonstrable application of modern testing and quality practices and techniques used with Agile methodologies.

Additionally, we’ll be looking for:

• Practical experience of quality strategy and planning, testing design and execution
• Experience in functional and non-functional testing, such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• The ability to relate everyday work to the strategic vision of the feature, platform, domain and enterprise teams, with a strong focus on business outcomes
• The ability to communicate complex technical concepts clearly to peers and management
• Good collaboration and stakeholder management skills
• Experience in report writing and conducting quality research to provide a good basis for quality management and programme approach improvements
• Experience setting and enforcing standards for quality management practices