Portuguese Speaker Required - Meraki Talent Limited : Job Details

Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow.  Applicants must speak fluent Portuguese at a business level.Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service.Key duties will include;

• Gathering and presenting evidence to ensure a fair customer outcome.
• Building a relationship with customers, to guide them through the complaints process.
• Managing a workload and investigating regulated complaints
• Providing a first class customer experience, in line with regulatory standards.
• Making decisions on cases and calculating payments

This is a varied role which will require applicants to manage a busy workload, ensuring cases are progressed within set timescales.  Applicants must have come from a regulated complaints background, where they have a track record in dealing with complaint cases.  Additionally, applicants should have come from the Financial Services market.  This is a permanent opportunity, offering an excellent salary as well as additional competitive benefits.   Apply NowIs this job for you?  At Meraki, we love recruitment and love words. Is this you?Jennifer wants: Complaints, Financial Services, Regulated, Customer Journey'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.”Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’