Practical Support Coordinator - The Guardian : Job Details

Practical Support Coordinator (Part-time, 0.6 FTE)

Location: Remote / Hybrid / FlexibleContract: Temporary until March 2025

Are you an organised and empathetic professional with a passion for helping small charities thrive? A leading charity support organisation is seeking a Practical Support Coordinator to join their Services and Partnerships Team on a temporary basis until March 2025.

About the role:As a Practical Support Coordinator, you will play a vital role in delivering practical support to small charities, responding to enquiries via the helpdesk, and coordinating monthly support webinars. You will also provide administrative support to the Small Charities Advisory Panel, helping to facilitate smooth recruitment and meeting organisation. This role offers an exciting opportunity to work within a dynamic team, offering practical guidance and helping to strengthen the services provided to small charities.

Key responsibilities:

• Helpdesk Support:

  • Respond to enquiries from members and non-members, providing guidance on charity setup and operations
  • Log and track enquiries using the organisation's CRM
  • Promote membership and other services as appropriate
  • Maintain high levels of customer service

• Webinar Coordination:

  • Support the organisation of monthly practical support webinars
  • Work with internal teams and external partners to ensure smooth webinar delivery
  • Assist in preparing materials, sharing resources, and providing administrative support during webinars

• Advisory Panel Administration:

  • Organise and schedule quarterly panel meetings for the Small Charities Advisory Panel
  • Liaise with staff, panel members, and external contacts to arrange meetings and interviews for new members
  • Compile agendas, circulate papers, and ensure effective meeting coordination

Who we're looking for:You are an experienced administrator with a strong customer service ethos and the ability to manage multiple tasks independently. You will bring a high level of organisation and communication skills, as well as a passion for working with diverse stakeholders. Previous experience in the charity sector is a plus, but not essential.

Skills and experience required:

• Proven experience in an administrative role
• Excellent verbal and written communication skills
• Strong organisational skills with attention to detail
• Ability to manage time effectively and prioritise workload
• Experience in customer service, including handling difficult conversations
• Ability to work both autonomously and as part of a team
• Commitment to equity, diversity, and inclusion
• Experience in the charity or voluntary sector (desirable)

What’s on offer:

• Flexible working hours (0.6 FTE)
• An opportunity to support small charities and make a meaningful impact
• Collaborative and supportive team environment

How to apply:If you are passionate about supporting small charities and have the organisational skills to help deliver crucial services, we would love to hear from you. This is a fantastic opportunity to contribute to an organisation that plays a vital role in empowering small charities. Apply today to make a difference!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.