Practice Manager - The Giaroli Centre : Job Details

Why join us?

• Join a renowned boutique clinic on Harley Street, specializing in child psychiatry for ADHD and Autism, recognized as a national leader in private sector excellence
• Make an impact by leading a dedicated team in a centre of excellence
• Enjoy work-life balance with flexibility for remote working and a supportive team environment
• Professional growth opportunities to build key internal relationships and expand your career in a world-class setting

Exciting Benefits

• Salary:£42,000 to £50,000 per annum (based on experience)
• Flexible Working: 2 days per week from home, 3 days per week onsite in Harley Street. Full-time onsite during initial period to build relationships with key internal stakeholders
• Prestigious Location: Harley Street, Central London
• Leadership: Direct line management of 12+ direct reports
• Reporting: directly to Operations Director
• Position: Full-time permanent role
• Annual Leave and Sick Leave
• Private Pension
• Employee Assistance Programme
• IT Equipment & Training

Your Role

Are you ready to take on a pivotal role in leading and inspiring a dynamic team? Due to an internal promotion of our current Practice Manager, we are seeking a driven and detail-oriented leader to manage and support our PA and Admin teams. This role offers a blend of strategic leadership, hands-on problem-solving, and opportunities to shape our continued operational success.

Key Responsibilities:

• Team Leadership: Manage and mentor the PA and Administration Teams, ensuring seamless collaboration and exceptional performance.
• Daily Support & Escalation: Act as the go-to person for your teams, offering guidance on escalated queries such as prescriptions, appointment bookings, and GP Shared Care Agreements.
• Training & Development: Design and deliver training programs, conduct performance reviews, and lead monthly 121 meetings with your team members
• Operational Oversight: Chair weekly team meetings, ensure adherence to HR policies, manage leave and sickness cover, and oversee onsite/offsite rotas.
• Efficiency Improvements: Monitor productivity and workflows, implementing innovative solutions to improve team efficiency.
• Clinical Governance: Support governance initiatives, including managing informal complaints, incident tracking, patient feedback analysis, and quality improvement projects.
• HR Management: Lead hiring processes, onboarding, health and safety, probation reviews, appraisals, and ongoing training to build a skilled and engaged team.
• Strategic Contributions: Present ideas and solutions at monthly Operations Team Meetings, driving actionable outcomes and process enhancements.
• Office & IT Coordination: Oversee office supplies, IT needs, and equipment to ensure smooth daily operations.
• Deputise for Operations Director: Step into the senior leadership role during the Operations Director’s absence, ensuring continuity in management and decision-making.

Ideal Candidate

• 8+ years of direct line management experience in a private healthcare clinic
• Available immediately or with 1 months' notice
• Strong understanding of CQC compliance and clinical governance functions
• Extensive HR management experience
• Innovative mindset focused on continuous quality improvement
• Passionate about delivering excellent customer service and maintaining high standards
• Highly organised, self-motivated, and detail-oriented
• Strong IT skills for managing remote workflows via email and phone
• Experience in private healthcare or psychaitry is a bonus, but not essential