Principal Pension Administrator - Appcast Enterprise : Job Details

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As the Principal Pension Administrator, you will be responsible for administering pension schemes, ensuring client satisfaction, and supporting the CSD Team Manager when required. This senior role includes overseeing complex administrative tasks, mentoring staff, and contributing to project management initiatives.

How you'll make an impact

• Administer occupational pension schemes, ensuring compliance with policies and industry regulations.
• Oversee treasury and payroll functions, ensuring timely and accurate service delivery.
• Supervise, train, and mentor a team of up to five staff members, providing guidance and support.
• Lead administrative projects, ensuring they are delivered on time and within scope.
• Review non-standard correspondence and reports, and handle complex client queries.
• Conduct quality checks and authorise the work of junior administrators.
• Attend Trustee and client meetings, offering expert advice and support.
• Manage pensioner payrolls, pension increases, and track lifetime allowance usage.
• Oversee trustee bank accounts and ensure the correct investment of contributions.
• Support the client account manager with necessary documentation and reporting.
• Prioritise workloads to meet Service Level Agreements (SLAs) and client expectations.
• Monitor team performance, addressing errors and implementing process improvements.

About You

• Strong experience in administering occupational pension schemes, with a minimum of 5 years in a similar role.
• Professional qualification (CPC) or working towards PMI is desirable.
• At least 8 years of experience in pension administration, including management or mentoring roles.
• Excellent numeracy skills with a logical approach to complex problem-solving.
• Strong attention to detail and ability to prioritize tasks effectively.
• Outstanding written and verbal communication skills.
• Proficient in Microsoft Office and pension administration systems.

#LI-TM2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other g