Problem Manager - DV Cleared - Reed : Job Details

• £300 per day, inside IR35
• Onsite - Corsham
• Full time, contract

Are you ready to take on a challenging role that impacts the way the world works? Join our Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D)) Programme as a Problem Manager. This role requires a proactive individual who can manage a varied workload and deliver exceptional Service Management. You will be co-located on site, working directly with the customer in a dynamic and collaborative environment.

• Maintain detailed records of known errors and workarounds, ensuring information is accessible and up to date.
• Provide regular verbal and written briefings to the programme and stakeholders, including post-reviews of all problems in project and live environments.
• Host and chair meetings and Problem Management Working Groups as required, facilitating effective communication and decision-making.
• Engage with internal and external stakeholders to fulfill problem management duties effectively.
• Ensure all related artefacts are captured for audit and assurance purposes.
• Collaborate with Knowledge and Configuration Managers to maintain a single repository for all project and live services problem-related activities.
• Anticipate, investigate, and resolve problems on systems and services, ensuring comprehensive documentation within the relevant reporting systems.
• Coordinate the implementation of agreed remedies and preventative measures.
• Analyse and report on patterns and trends at the Problem Management Review Board and the Monthly Services Review Board.
• Lead the implementation of agreed remedies and preventative measures, and manage problems/incidents in an agile environment focusing on rapid development and continuous delivery.

• Excellent communication skills, both verbal and written, with a keen attention to detail, especially when producing or reviewing problem records.
• Certified in ITIL v3 or v4.
• Proficient in reporting and preparing management information to inform both localized management and the wider team of progress.
• Working knowledge of Remedy software.
• Experience in managing problems/incidents in an agile environment.
• Ability to work independently and within a team in a collaborative environment.