Problem Manager, SC Cleared - Sanderson : Job Details

Problem Manager (SC Cleared)

As a Problem Manager, you will play a critical role in driving the resolution of recurring and complex IT issues, ensuring that the root causes of incidents are identified and addressed efficiently. This role requires an individual with a deep understanding of ITIL (Information Technology Infrastructure Library) practices, strong problem-solving skills, and the ability to navigate sensitive security and compliance environments, supported by the necessary security clearance.

Rate - £500-600.00 per day inside ir35

Location - Wiltshire - twice a week onsite

Duration - 12 Months

Clearance - SC Cleared

Key Responsibilities

• You will manage the lifecycle of all problems within the organisation, ensuring the root causes of incidents are identified and resolved in a timely and efficient manner
• Oversee the creation and maintenance of a comprehensive problem management process that complies with internal policies, industry standards and security requirements
• Drive proactive problem management activities, including trend analysis, early detection and prevention of issues
• Root Cause Analysis
• Core Risk Analysis

Key Requirements

• Active SC Clearance
• Proven experience within Problem Management or IT Service Management, preferably within a large government or public sector organisation
• Strong understanding of ITIL V3 or ITIL V4 Frameworks
• IT Systems, networks, applications and infrastructure
• Excellent written and communication

Please note that within this position, you must hold an active SC Clearance to be considered due to the client's current timeframes