Product Governance Analyst - Appcast Enterprise : Job Details

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher is a leading insurance brokerage operating in the UK market. We are committed to providing exceptional products and services to our customers while ensuring their best interests are protected. As part of our dedication to customer duty of care, we are seeking a talented and experienced Product Governance Analyst to join our team.

As a Product Governance Analyst, you will play a crucial role in ensuring that our products and services meet the highest standards of customer protection and regulatory compliance. You will be responsible for analysing and assessing our product portfolio, identifying potential risks, and implementing measures to mitigate those risks. Your expertise in the UK insurance market and knowledge of customer duty of care regulations will be instrumental in shaping our product governance framework.

This role will be supporting our UK Retail Division which has 60 offices across the UK & Ireland and therefore we are open to this role being based anywhere in the UK. We offer hybrid remote working and occasional travel to sites across the UK would be required. 

How you'll make an impact

• Conduct comprehensive analysis of our product portfolio to ensure adherence to the highest levels of consumer protection.
• Work as part of the Product Governance team to ensure business units are compliant in respect of New Product development and Existing Product changes.
• Assist with identification and implementation of Product Governance controls, and ensure our processes and best practice are appropriately documented.
• Be integral to the Product Review process at Gallagher Retail, ensuring Product Assessments are completed annually or as required, and all products go through regular risk reviews.
• Collaborate with cross-functional teams, including Legal, Compliance, and Product Development, to ensure compliance with regulatory requirements.
• Develop and implement product governance policies and procedures to ensure adherence to Consumer Duty regulations.
• Monitor industry trends and regulatory changes related to customer duty of care and provide recommendations for necessary adjustments to our product offerings.
• Conduct regular audits and reviews to assess the effectiveness of our product governance framework.
• Collaborate with internal stakeholders to ensure that customer feedback and complaints are appropriately addressed and incorporated into product governance processes.
• Provide training and guidance to internal teams on customer duty of care regulations and best practices.
• Preparation of materials and delivery of presentations to internal stakeholders
• Stay up-to-date with industry best practices and emerging trends in Consumer Duty and other relevant regulatory obligations to continuously improve our product governance framework.

About You

• Proven experience in product governance, compliance, or a similar role within the UK insurance market.
• In-depth knowledge of customer duty of care regulations and their application in the insurance industry.
• Analytical skills with the ability to assess complex information and identify potential risks.
• Experienced in managing stakeholder relationships at all levels including C-Suite. 
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Detail-oriented with a strong focus on accuracy and compliance.
• Ability to work independently and manage multiple projects simultaneously.
• Professional certifications in product governance or compliance (desired but not mandatory).

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing di