Product Support Specialist - Scania (Great Britain) Limited : Job Details

Company description:

SGB

Job description:

Job Title: Product Support Specialist Salary: Starting from £32,000 plus an excellent benefits package Location: Milton Keynes/ Hybrid 

•    Hybrid working•    Enhanced parental leave •    Eligibility to annual bonus scheme•    Access to a fantastic loan car scheme •    25 days annual leave plus bank holidays •    Competitive pension•    4x basic salary life assurance 

Why Scania Financial Services?A quote from our Product Support and Insights Manager Darrell Taylor 

“Scania Financial Services has a 30-year track record of successfully managing vehicle acquisitions and insurance in the UK, our company is backed by the robust resources of our parent organisation in Sweden. Our dedicated team collaborates closely to deliver tailored solutions for each customer, as the demand for zero-emission vehicles accelerates, we are set to lead the way in meeting the evolving needs of our customers”.

In this role you will:

•    Review and optimise existing finance and insurance products to ensure they align with business needs and customer demand.•    Develop innovative new finance products to support the transition to electric vehicles, keeping ahead of market trends.•    Collaborate with key stakeholders (internal and external) to bring new finance products to market efficiently.•    Conduct detailed competitor analysis to identify strengths, weaknesses, and opportunities.•    Provide insight-driven recommendations based on analysis of market trends and competitor behaviour.•    Liaise with the sales and marketing teams to ensure that finance products are communicated to customers.

About you:

•    A team player – determined to succeed as a team, working collaboratively with your colleagues to achieve our common goals.•    Strong Communicator – regularly communication with customers and colleagues, both verbally and via email.•    Customer focussed – enthusiastic about delivering an exceptional service through pro-active communication.•    Organised – able to track and progress multiple customer conversations. •    Self-motivated - the ability to take initiative and be motivated to support the business in the generation of leads. 

If you’re interested in this role we’d love to hear from you. 

Closing date: 09/12/2024

Next steps:1.    If you like the sound of this position, please apply today.2.    A member of the Scania Recruitment team will contact you to discuss your application.3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

 Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.