Professional Services Lead Technical Consultant - Apogee Corporation : Job Details

Are you ready to take the lead in delivering cutting-edge technical solutions for enterprise-level clients? Join Apogee, Europe’s largest independent managed services provider, as a Professional Services Post Sales Lead Technical Consultant. This is an exceptional opportunity to thrive in a fast-paced and customer-focused environment, where you will play a pivotal role in exceeding expectations and ensuring technical excellence.

The Professional Services Post Sales Technical Lead Consultant is responsible for resolving complex technical issues for customers, ensuring the smooth installation and deployment of software solutions, and providing expert guidance throughout the process. This role involves working with a team, managing escalated technical challenges, and ensuring that customer expectations are met with high efficiency. The consultant also plays a key part in building strong vendor relationships and mentoring colleagues to ensure continuous improvement in technical support and service delivery.

• Implement Solutions: Deploy Apogee’s software across diverse infrastructures, including Microsoft Azure and other cloud platforms.
• Manage Escalations: Take ownership of escalated technical issues, ensuring timely resolutions and attending high-profile customer meetings when required.
• Drive Best Practices: Develop efficient methodologies to optimise customer satisfaction and service delivery.
• Foster Vendor Relationships: Ensure seamless collaboration with vendors for technical support and software development.
• Mentor and Guide: Support the development of Technical Consultants and engineers through coaching and training.
• Problem-Solve: Utilise remote access tools to diagnose and resolve complex solution and server-related issues.
• Communicate Effectively: Keep customers and internal stakeholders informed of incident progress and resolutions.

You must have advanced technical expertise in network, server, and cloud solutions, alongside experience with print management systems and the ability to lead escalations effectively.

Apogee is at the forefront of innovation in managed print, document, and process technology. With a unique approach to Managed Services and a strong commitment to 24/7 support, we ensure our clients receive exceptional service and solutions tailored to their needs.

Join us and be part of a team that values expertise, collaboration, and continuous improvement.

Location: Field Based, remote with travel to client sites as required. This role does come with a car or car allowance.

Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.