Property Administrator - Elizabeth Michael Associates : Job Details

Property Administrator

NG9, Nottingham

£25,000 per annum

Monday to Friday, 9:00 AM - 5:30 PM, with alternate Saturdays, 9:00 AM - 1:00 PM

As a Property Administrator, you will be the backbone of the office, ensuring the smooth running of day-to-day operations while providing exceptional support to the negotiators and the wider team. This role involves client interaction, meticulous record-keeping and contributing to the overall efficiency of the estate agency.

Responsibilities:

• Answer and professionally direct incoming calls, ensuring seamless communication with clients, vendors and tenants.
• Manage property enquiries, providing accurate and timely responses while assisting with general information.
• Welcome guests and provide excellent customer service to create a positive first impression.
• Oversee the handover of keys to surveyors, tenants, or vendors, ensuring proper documentation and tracking.
• Assist negotiators and other office staff with general administrative duties, including paperwork and file organisation.
• Keep the CRM system (Vebra) up to date with accurate property, vendor and buyer details.
• Support the preparation and provision of property information packs and vendor documentation.
• Ensure all administrative processes align with industry regulations and company policies.

Requirements:

• Smart, alert, and enthusiastic with a proactive and positive attitude.
• Excellent telephone manner with a strong focus on exemplary customer service.
• Previous experience in an estate agency or property administration is essential.
• Ability to work effectively as part of a collaborative and successful team.
• Familiarity with CRM software such as Vebra, Reapit, or Dezrez (or similar) is highly desirable.

Why Join the Team?

• Be part of a forward-thinking, premium estate agency with a fantastic reputation in the East Midlands.
• Work within a dynamic, supportive team where your contributions will be valued.
• Opportunities for personal development and career progression.
• Competitive salary and a professional, welcoming work environment.