Property / Maintenance Customer Service Advisor - Office Angels : Job Details

We are recruiting for a Property / Maintenance Customer Service Advisor who has knowledge of general maintenance who is happy to be part of a small dynamic team in an expanding student lettings company with a nationwide presence. Their vision is to deliver industry-leading accommodation experiences for both students and landlords across the country. Joining our clients team means becoming part of an ambitious, innovation-driven team committed to excellence in service.

Why Work With Our Client?

• Be part of a company that values innovation and fresh perspectives
• Grow your career in a company that invests in personal development
• Collaborate with a driven, ambitious team in a rapidly growing company
• Work alongside talented, supportive colleagues in a positive environment

Role OverviewAs a Property / Maintenance Customer Service Adevisor, you'll play a crucial role within the Management team, focusing on exceptional customer service and delivering a first-class experience for our clients. You'll oversee all aspects of managing a designated property portfolio, building and nurturing relationships with landlords, tenants, and contractors.

Key Responsibilities

• Build and maintain strong relationships with landlords, tenants, and contractors
• Receive, allocate, and manage maintenance jobs, including invoice processing
• Handle communications through phone, email, and WhatsApp
• Conduct property inspections during tenancies, ensuring compliance
• Organize end-of-tenancy check-outs and process deposit returns
• Coordinate tenancy move-ins and manage inventories
• Manage utilities and offer investment advice on landlords' current and new portfolios
• Assist with accounts to keep landlord, tenant, and contractor ledgers updated
• Support with floor plans, fire risk assessments (FRA), and Legionnaires compliance

About YouWe're seeking a motivated professional with a "get stuck in" attitude who can excel in a fast-paced environment. The ideal candidate will have strong organisational skills, and a commitment to seeing tasks through from start to finish.

Required Skills & Qualifications

• Excellent organizational skills and attention to detail
• Strong communication skills to provide top-quality service
• Proven ability to manage tasks from start to finish independently
• Experience in asset management (property industry experience preferred)
• Ability to prioritize workload and meet deadlines
• Flexible and adaptable approach to work
• Driving License Required

Work Details

• Hours: 9:00 am to 5:30 pm, Monday to Friday, plus 15 Saturdays per year (10:00 am to 3:00 pm)

Benefits

• Use of company car
• Overtime paid
• Commission paid
• Paid mileage
• Career development
• Opportunity to be put through your ARLA

If you're passionate about property management and ready to join a forward-thinking team, we'd love to hear from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.