Property Manager - Page Personnel Finance : Job Details

Our client is looking for two Property Managers for their superb business in Glasgow

Client Details

A leader in their field

Description

Customer experience & engagement:*Responsible for the delivery of the 'Newton Way' customer excellence charter*Building and maintaining relationships with both customers and contractors*Responsible for creating and distributing regular customer communications*Conduct regular owners' meetings, in both individual and group settings*Plan, attend and manage evening AGM's for portfolio sites2.Portfolio management:*Responsible for instructing and monitoring both reactive and proactive repairs*Manage and co-ordinate customer insurance claims process*Conduct regular property visits3.Record keeping:*Ensuring customer records are kept accurately and up to date4.KPI's:*Customer satisfaction (complaints % and survey/interviews)*Customer response times (% delivery vs target)

Profile

Full, clean UK Driving License*Previous experience in a customer service-based role*Strong communicator*Ability to work well as part of a team*Proficient using Office 365*Ability to work to targets*Works well under pressure*Previous experience using a CRM based system is preferable, but not essential

Job Offer

Salary up to £32,000 - car allowance around 3.5k plus many other perks