Property Support Apprentice - QA : Job Details

Employer description:

SouthSide is a team of hardworking, driven and fully committed individuals. We respond quickly and work with our landlords and tenants. We are proud to be one of the leading agents in Edinburgh.

SouthSide employs a team of around 40 full and part-time team members who have all played a part in the company’s growth and success and who bring a wealth of knowledge to our clients.  As a company, we focus on long-term relationships and excluding new team members recruited this year, over half of our team have been with the company for between five and fourteen years.

Responsibilities:

• Managing utilities and broadband accounts and associated mail using the Office 365 package
• Dealing with phone and email enquiries and accounts including searching for and processing payments, processing invoices, credit card reconciliation and updating company SAM database
• Assisting with purchase/sales ledgers and credit control
• Using Excel spreadsheets to record and compare data, becoming a systems expert using Xero software for finance
• Assisting with front of house point of contact for visitors and callers into the office where required, directing to the correct team member on the SAM Database
• Assembling tenant welcome bags where required
• Assisting with improving processes and procedures within the company including improvement of standard forms and templates and the ways we work throughout the office

Desirable skills:

• Able to establish and maintain relationships
• Ability to work calmly and efficiently in a pressurised environment
• Excellent organisation skills
• Excellent communication and interpersonal skills
• Previous work experience, ideally in a customer facing role
• PC skills and knowledge of MS Excel, Word and Teams

Salary:

 £15,000 per annum

Working hours:

37.5 hours per week, Monday to Friday, 8am - 5pm, 8.30am - 5.30pm or 9am - 6pm, with 1 Saturday per month, on a rota basis - generally from 8.30am to 12.30pm

Benefits:

• Salary review subject to performance as follows: After 4 months typically an increase to £16,000, after 7 months typically an increase to £17,000, after 10 months typically an increase to £18,000
• Pension Scheme (contributions matched by the company up to 5%) after 3 months

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!