Purchasing and Customer Service Assistant - Dynamite Recruitment Solutions Ltd : Job Details

Customer Service Executive70% customer support & 30% Purchasing & Stock allocationSalary: Up to £25,000 P/A + fantastic benefits!Location: Chichester, West Sussex- this is fully office based )Hours: Monday to Friday, 9AM - 5PMDynamite Recruitment are looking for an experienced Purchasing/Customer Service Assistant to join a successful brand. As aCustomer Service Executive  you will beresponsible for offering excellent standards of Customer Service, handling customer queries and updates. This is a varied role, also including supply chain and purchasing responsibilities, ensuring stock meets the needs of customers. You will also handle ad hoc administration and support senior staff. Key responsibilities: 

• Handle inbound queries via telephone, live chat, post and email. 
• Updating customers and third parties when facing delays. 
• Chasing outstanding purchase orders and invoices. 
• Cover specialist departments when required. 
• Work closely with the Accounts Team, regarding supplier invoicing. 
• Provide customers with updates on their orders.
• Ad hoc administration. 
• Demonstrate excellent product knowledge. 
• processing orders , returns and exchanges
• Liaising with suppliers, regarding stock levels and purchasing. 
• Coordinate bookings/appointments via the in-house system. 

Ideally, you will/be:

• A minimum of 2 years experience in a Customer Service position 
• Any experience in stock control or purchasing would be be an advantage but can be taught
• Proficient Microsoft Office and IT skills. 
• Self-organised and able to adapt per workloads.
• Offer excellent customer service skills.
• Clear and concise verbal and written communication skills.  

To be considered for the role, please submit your CV as soon as possibleINDI