QA Coordinator - DS Smith : Job Details

We are looking for an experienced QA Coordinator to join our Livingston site, where you will play a key role in ensuring all QC related tasks and activities are planned, managed, and executed efficiently and effectively.

In this role, you will work closely with the Quality Manager and the site leadership team to provide essential quality support and foster strong working relationships with both internal teams and external customers. As the first point of contact for customer complaints, you will review and prepare responses to provide timely feedback to customers. Additionally, you will champion the Quality and Hygiene agenda across the site.

This is an exciting opportunity to join the Livingston team at a pivotal time, as a newly formed management team is reshaping the way the site is managed, driving innovation and excellence.

Key Responsibilities

This role will have several key responsibilities including:

• To ensure all QC lab related tasks & activities are planned & executed in a timely, efficient & effective manner.
• To provide reactive & proactive support to internal & external customers & stakeholders. Manage the site complaint handling system for product related customer complaints.
• To champion the Quality & Hygiene agenda & standards including right first time for site & help deliver the business objectives, targets & programmes including compliance to ISO 9001, BRCGS & site management system.
• The QA coordinator shall embrace the business & site values & comply with all matters relating to Quality, Good Manufacturing Practice, Hygiene & HSE standards in a professional manner

About you

Minimum requirements

• Degree qualification preferred.
• Analytical skills required.
• Good communication skills required.
• Good IT skills required. Essential: Microsoft Office
• Knowledge of problem solving and process improvement methodology
• Previous experience in a similar quality related position
• Internal auditor experience preferred.
• Experience of working in Corrugated manufacturing environment would be advantageous.

Benefits

• A competitive salary
• Pension
• Life Assurance
• Income protection
• Employee Assistance Programme
• 25 days holiday plus bank holidays
• Cycle to work schemes
• Retail and leisure discounts

Location: Livingston - On site - Monday to Friday (Monday to Thurs - 8:00 - 16:00 / Friday - 08:00 - 14:00)

About us

We're DS Smith, the FTSE100 company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.