QA Team lead - The Candidate Ltd : Job Details

We’re on the lookout for an enthusiastic QA Team Lead to join our clients team with a background in a B2B SaaS company looking for the next step in their career.

Our client is a world-leading web archiving service provider based in the vibrant Spinningfields area of Manchester. With recent expansion into Austin, USA, and over 400 clients acquired in the last 12 months, our client is growing fast. Their cloud-native archive technology is used globally by organisations to create permanent, unalterable records of digital communications, meeting preservation and compliance needs.

As they continue to expand, they are seeking a QA Team Lead to manage and distribute QA resources across projects and business-as-usual tasks. If you're passionate about quality assurance, cloud-based technology, and leadership, this is a fantastic opportunity to be part of an exciting and growing organisation.

Key Responsibilities

• Resource Management: Plan and distribute QA resources on a weekly, monthly, and quarterly basis to ensure coverage for both projects and BAU tasks.
• Project Oversight: Act as a key stakeholder for enterprise projects and account overhauls, managing timelines, client requirements, and troubleshooting.
• Incident Management: Oversee the Zendesk dashboard and ensure effective triaging of support tickets, providing additional resources and handling escalations.
• Cross-Department Collaboration: Work with team leads across departments to manage priorities, improve workflow processes, and ensure client satisfaction.
• Client Support: Provide technical liaison for Account Managers and ensure client communications are effective, particularly for resolution implementations and project progress.

Benefits

• Flexible Working: Enjoy flexible hours and hybrid working options.
• Generous Holiday: 25 days holiday + UK bank holidays, plus a bonus day off for your birthday.
• Pension Scheme: Company pension plan to secure your future.
• Training & Development: Ongoing training and development opportunities with direct mentorship.
• Career Progression: Be part of a rapidly growing Manchester scale-up, with clear opportunities for career advancement.
• Annual Pay Reviews: Regular reviews to ensure competitive compensation.

Ideal Candidate

• Leadership Experience: Proven experience in leading a QA team and managing resources across multiple projects.
• Technical Expertise: Knowledge of QA processes and tools, with the ability to oversee troubleshooting and ticket management systems like Zendesk.
• Collaborative: Strong communication and collaboration skills to work with cross-functional teams and manage client expectations.
• Project Management Skills: Experience managing project timelines and ensuring resources meet project and client needs.
• Client-Focused: Ability to build and maintain strong client relationships, ensuring projects meet their requirements and timelines.

If you’re a talented QA professional looking for the next step in your career, this is an excellent opportunity to join a dynamic, forward-thinking company with exciting growth potential.

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Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the? very best with their job search.?